FAQ
We do not service...
We do not move or service spas/hot tubs.
No inground liners.
No longer do we service or install billiards.
No olympic/kayak services.
Once I purchase my pool, will someone come out and look at my yard?
Yes, at no cost. We will discuss pool placement options with you, but the final location of the pool is the customer’s call. We WILL tell you where you pool can legally be installed. If there is more than one choice in your yard, the final decision is up to you.
Will Stone Pools install pools purchased online?
As long as they are not oval shaped, Yes. The only oval shaped pools we do install are those purchased through Inside Out Home Recreation.
What if I have a well and need water trucked in?
Stone Pools can co-ordinate water hauling for you in most cases. Cost of water to be paid by customer directly to water hauler.
Does Stone Pools provide landscaping?
No
Does Stone Pools provide materials to back fill the over dig of the pool?
No, that is up to the customers personal preference.
Where should I put my filter?
Our suggestion is to never put a filter under a deck. If you hide it under a deck, you hide it from yourself.
Is the filter noisy?
No, you will hear a slight hum.
Does Stone Pools build decks?
No, but we can refer a person for you.
Does Stone Pools haul away the dirt excavated from the pool site?
No
Can I run my filter on an extension cord temporarily?
*NO*
How long do I have to get my electric ran after the pool installation?
10-14 days
Does Stone Pools bring sand and patio block for the pool installation?
Yes
How much sand is used?
The right amount. Each site and pool is different. We carry an entire dump truck full of sand to each job.
When should I open / close my pool?
That answer is different each year. The answer is a combination of what Mother Nature is giving us, and the customer’s personal preference. Conversely, should you want to have your pool opened in the month of May, the time to call and schedule is EARLY. May is our busiest month by far. We fill up FAST! Call the office in March to be sure you have a spot.
Will Stone Pools vacuum my pool before closing it?
NO. We will rake out some leaves that may fall, but we do not clean up major messes. If we close your pool green, chances are it will open even greener, or close to black. It is in your best interest to keep the chemical balance in your pool optimum. Green pools in the spring will require more chemicals than we provide in the normal opening cost. Our office staff are pool owners. We are happy to help you with issues you may be having keeping your pool clear. Stone Pools does NOT offer weekly pool cleaning services.
What do I do if a part of my pool is broken or not functioning properly?
Call your place of purchase. Stone Pools will help with installation related issues, but we do not warranty the products themselves. This includes issues you have with liners. Please know that most liner companies have VERY limited warrantys, and they do NOT cover the cost of lost water or chemicals. They do NOT replace liners free of charge unless it has a seam separation. Stone Pools does not cover the cost of liners, lost water or chemicals. In the event of a seam separation, we are happy to help. Do NOT get rid of the damaged liner as we will need to take it with us in order for you to get a replacement liner.
When should I have my pool delivered?
The average time is 3-5 days before install. It will not hurt your pool to sit out in the weather in the box’s should you have no place to store it.
What forms of payment do you accept?
We accept cash, credit cards, checks and money orders – but with some adjustments: cash – 5% discount; credit cards are Visa, MasterCard and Discover and you need to add a +3% surcharge.
Can I have my pool buried down in the ground?
Yes. This is what we consider to be an excavation. We advise you to keep a few things in mind when considering a “sink” First, depending on the size of your pool, the cost to excavate a pool site is variable and you should contact us on the form at the bottom of a page for a quote. We also would remind you that we do NOT haul excess dirt away, so sinking your pool can mean dump truck loads of dirt and sod left behind.
Can I have my pool made deeper in the middle?
Yes, this is called a “dish” they come in 1 and 1 1/2 foot increments. There will be an additional cost for “dishing” your pool. IMPORTANT INFO FOR DISHED POOLS! You will need what is called an expandable liner, and a truck load of water on demand at the time your liner is set. An approximate idea of water hauling prices is, $160.00 for 6,500 gallons of water, depending on where you live.
Just for fun!
Our most commonly made assumption. Dave Stone is NOT married to Susan his office manager. They are both happily married to Bonnie and Bill respectively. We get this assumption so many times a year that Dave and Susan don’t even bother correcting people. They just joke about it throughout the year. We are a professional company, but we do love to laugh and have fun. After all, we install pools for a living, what is more fun than that?
FAQ
Once I purchase my pool, will someone come out and look at my yard?
Yes, at no cost. We will discuss pool placement options with you, but the final location of the pool is the customer’s call. We WILL tell you where you pool can legally be installed. If there is more than one choice in your yard, the final decision is up to you.
Will Stone Pools install pools purchased online?
As long as they are not oval shaped, Yes. The only oval shaped pools we do install are those purchased through Inside Out Home Recreation.
What if I have a well and need water trucked in?
Stone Pools can co-ordinate water hauling for you in most cases. Cost of water to be paid by customer directly to water hauler.
Does Stone Pools provide landscaping?
No
Does Stone Pools provide materials to back fill the over dig of the pool?
No, that is up to the customers personal preference.
Where should I put my filter?
Our suggestion is to never put a filter under a deck. If you hide it under a deck, you hide it from yourself.
Is the filter noisy?
No, you will hear a slight hum.
Does Stone Pools build decks?
No, but we can refer a person for you.
Does Stone Pools haul away the dirt excavated from the pool site?
No
Can I run my filter on an extension cord temporarily?
*NO*
How long do I have to get my electric ran after the pool installation?
10-14 days
Does Stone Pools bring sand and patio block for the pool installation?
Yes
How much sand is used?
The right amount. Each site and pool is different. We carry an entire dump truck full of sand to each job.
When should I open / close my pool?
That answer is different each year. The answer is a combination of what Mother Nature is giving us, and the customer’s personal preference. Conversely, should you want to have your pool opened in the month of May, the time to call and schedule is EARLY. May is our busiest month by far. We fill up FAST! Call the office in March to be sure you have a spot.
Will Stone Pools vacuum my pool before closing it?
NO. We will rake out some leaves that may fall, but we do not clean up major messes. If we close your pool green, chances are it will open even greener, or close to black. It is in your best interest to keep the chemical balance in your pool optimum. Green pools in the spring will require more chemicals than we provide in the normal opening cost. Our office staff are pool owners. We are happy to help you with issues you may be having keeping your pool clear. Stone Pools does NOT offer weekly pool cleaning services.
What do I do if a part of my pool is broken or not functioning properly?
Call your place of purchase. Stone Pools will help with installation related issues, but we do not warranty the products themselves. This includes issues you have with liners. Please know that most liner companies have VERY limited warrantys, and they do NOT cover the cost of lost water or chemicals. They do NOT replace liners free of charge unless it has a seam separation. Stone Pools does not cover the cost of liners, lost water or chemicals. In the event of a seam separation, we are happy to help. Do NOT get rid of the damaged liner as we will need to take it with us in order for you to get a replacement liner.
When should I have my pool delivered?
The average time is 3-5 days before install. It will not hurt your pool to sit out in the weather in the box’s should you have no place to store it.
What forms of payment do you accept?
We accept cash, credit cards, checks and money orders – but with some adjustments: cash – 5% discount; credit cards are Visa, MasterCard and Discover and you need to add a +3% surcharge.
Can I have my pool buried down in the ground?
Yes. This is what we consider to be an excavation. We advise you to keep a few things in mind when considering a “sink” First, depending on the size of your pool, the cost to excavate a pool site is $250.00 – $300.50 a foot. We also would remind you that we do NOT haul excess dirt away, so sinking your pool can mean dump truck loads of dirt and sod left behind.
Can I have my pool made deeper in the middle?
Yes, this is called a “dish” they come in 1 and 1 1/2 foot increments. There will be an additional cost for “dishing” your pool. IMPORTANT INFO FOR DISHED POOLS! You will need what is called an expandable liner, and a truck load of water on demand at the time your liner is set. An approximate idea of water hauling prices is, $160.00 for 6,500 gallons of water, depending on where you live.
Just for fun!
Our most commonly made assumption. Dave Stone is NOT married to Susan his office manager. They are both happily married to Bonnie and Bill respectively. We get this assumption so many times a year that Dave and Susan don’t even bother correcting people. They just joke about it throughout the year. We are a professional company, but we do love to laugh and have fun. After all, we install pools for a living, what is more fun than that?